The online store of the ASTRODISIAC site ( SIRET N°889 771 85300013) has been set up by the company SAS ASTRODISIAC which is the operator of this site. Any order for a product appearing in the online store of the website www.astrodisiac.fr requires prior consultation of these general conditions.
Article 1 : Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by SAS ASTRODISIAC to the customer. They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.
The contract, resulting from the order, is made up of the following contractual documents, presented in descending hierarchical order: these general conditions and the order form. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
As the general conditions of sale may be subject to change, the applicable conditions are those in force on www.astrodisiac.fr on the date the customer's order is placed.
To this end, the customer has the option of downloading, saving and reproducing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.
Section 2: Products
2-a : The products offered for sale by the company DESIGN'NAA are those appearing on the site www.astrodisiac.fr , on the day of the consultation of the site by the Customer.
The products offered for sale are described and presented with the greatest possible accuracy. For further details, the customer can contact SAS ASTRODISIAC customer service: 41 rue Perronet - 92200 Neuilly sur Seine - tel: 0661995214 - Email: firstname.lastname@example.org.
2-b : The offers presented by SAS ASTRODISIAC are only valid within the limits of available stocks.
Article 3: Price
The prices are presented in euros (€), all taxes included, excluding delivery costs which remain the responsibility of the customer and which are indicated before the validation of the order, except for particular mentions or conditions. All orders, whatever their origins, are payable in euros.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering.
SAS ASTRODISIAC reserves the right to modify its prices at any time. The products will be invoiced on the basis of the rates in force at the time of the registration of the order.
Article 4: Order
Prior to his order, the customer declares:
- have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or curatorship,
- not to purchase products on www.astrodisiac.fr with a view to reselling them.
The customer also declares to have read and irrevocably accepted these general conditions of sale, before placing his order.
Any order taken implies acceptance of the prices and descriptions of the products available for sale and the validation of the order implies acceptance of these general conditions of sale.
The customer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature; the order is then considered irrevocable.
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
The computerized registers, kept in the computer systems of SAS ASTRODISIAC under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 5: Methods of payment
5-a : To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees to the company SAS ASTRODISIAC that he has the necessary authorizations to use the method of payment, chosen by him, during the validation of the order form.
5-b : SAS ASTRODISIAC reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment. SAS ASTRODISIAC also reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress. 'administration.
In order to protect itself against attempts at fraud, SAS ASTRODISIAC records the following information: IP address, dates and times of the transaction. These elements formally and uniquely identify the transaction. These elements will remain confidential if no attempt at fraud is made.
Any attempt at fraud, for any amount whatsoever and whatever its origin, will be the subject of criminal proceedings. All of the data collected during the transaction concerning you will then be transmitted to the Public Prosecutor's Office for investigation.
5-c : The security system set up for payment by credit card is the Banque Postal system: SCELLIUS service . Personal information as well as credit card numbers never pass unencrypted on the Internet, the data is signed, encrypted and transmitted by the SSL protocol (SSL Certificate) upstream of the electronic payment module. The agreement of the central bank card network validates the payment.
SAS ASTRODISIAC never has access to your credit card number.
Article 6: Availability of products
The order will be executed at the latest within 30 days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment or the exchange of the product.
Article 7: Terms of delivery
7-a: Contact details
The customer must verify the completeness and conformity of the information he provides when ordering, in particular concerning the delivery address.
SAS ASTRODISIAC cannot be held responsible for any data entry errors and the resulting consequences (for example delays or delivery errors). In this context, the costs incurred for the re-shipment of the order would be at your expense.
SAS ASTRODISIAC reserves the choice of carrier and guarantees the correct delivery of the products.
As far as shipping is concerned, we mainly work with Colissimo Suivi. As soon as SAS ASTRODISIAC sends a shipment, the customer immediately receives an informative email.
In addition to being economical, the Colissimo Suivi service offers you the possibility of recovering the products ordered from your post office closest to the delivery address in the event of the absence of the initial place of delivery when presenting the factor. Concretely, if you are absent on the day of delivery, your postman will leave you a transit advice note in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days.
However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of late delivery in relation to the date that we have indicated to you in the dispatch email, we ask that you notify us of this delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. A Poste investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (most cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the parcel as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would refund the amount of the products concerned by the carrier's loss. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strikes.
The products remain the property of SAS ASTRODISIAC until full payment of the order.
7-c: Delivery problems due to the carrier
The customer is required to check the condition of the packaging and the conformity of the product delivered.
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by fax or by simple mail to SAS ASTRODISIAC , within one week to:
41 Rue Perronet
92200 Neuilly Sur Seine
tel: 0661995214 -
If this procedure is not followed, SAS ASTRODISIAC disclaims all liability for any exchanges or refunds of products.
7-d: Delivery times
Orders placed before 12 noon are generally dispatched the same day (excluding weekends).
The average delivery time is 3 days (excluding Sundays).
Custom products require an additional 30 days due to shop operations.
7-e: Localities served
Deliveries are made in mainland France (Corsica included) as well as in all international countries.
7-f: International delivery
The products offered comply with the legislation and standards applicable in France.
For any purchase for export, you must check the specificity of the legislation in force in the country concerned, whether for taxes, declarations or prohibitions.
SAS ASTRODISIAC cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with the local authorities the possibilities of importing or using the products.
7-g: Shipping costs
A contribution to the shipping costs is invoiced in addition. This participation may be reduced or eliminated depending on current commercial operations.
Shipping costs are calculated before validation for acceptance of your order.
Article 8: Right of withdrawal - Exchange and refund
Beyond the legal withdrawal period of 14 clear days (Article L121-20 of the Consumer Code "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs”), SAS ASTRODISIAC reserves the right to refuse the exchange or refund.
Products made according to the consumer's specifications or clearly personalized (engraving, sizing) are neither taken back nor exchanged except in the case of a return following the delivery of a product that does not comply with the order. , and where the customer cannot be deprived of the right to return the product, even if the latter has been personalized.
The formulation of the request for exchange or refund with the company SAS ASTRODISIAC must be made by telephone on 06 61 99 52 14 from Monday to Friday from 9 am to 7 pm.
Any request not made in accordance with the rules defined above will release SAS ASTRODISIAC from any liability vis-à-vis the customer.
Any return of goods requires the prior agreement of SAS ASTRODISIAC and the obtaining of a return number issued by the latter to the customer, which must be very legibly written on any returned package.
The return of the goods is carried out at the expense, risk and peril of the customer. SAS ASTRODISIAC therefore recommends delivery with delivery against signature and insurance of the package. Products returned by carrier without physical protection or poorly protected will be refused. It is therefore up to the customer to take care to protect and insure the product(s) returned during their transport.
Thus, any product to be exchanged or refunded must be returned to SAS ASTRODISIAC as a whole and in its original packaging to the following address:
41 Rue Perronet
92200 Neuilly Sur Seine
tel: 0661995214 -
The returned item must be unworn and accompanied by a copy of the purchase order or invoice and informally, to note the reason for return, so that we can improve our service. Products returned damaged, soiled or incomplete will not be exchanged or refunded.
The reimbursement of the article will be made upon receipt of it. This repayment is made by any means of payment. On the proposal of the company SAS ASTRODISIAC , the customer can however opt for another method of reimbursement.
If a reduction code is used when ordering, the amount refunded will take this reduction into account.
Our customer service will contact the customer to inform them of the correct refund for the item.
The item will be exchanged within 30 days of receipt by SAS ASTRODISIAC .
The customer must attach to his return a lump sum check for €5.95 for the costs of preparing and sending the new item chosen.
If the new order is for a higher amount, the customer must enclose payment of the balance with the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the customer will be refunded the amount of the difference.
In the event of a delivery error
If a delivery error has been made in relation to the order, SAS ASTRODISIAC will cover the return costs by sending a Colissimo Return Slip that the customer must stick on the package before taking it to their office. From post ; if the customer makes the return by his own means, SAS ASTRODISIAC will reimburse the customer for a lump sum of €5.95.
Article 9: Right of withdrawal
From the date of receipt or withdrawal of his order, the customer has a period of 14 days to announce his decision to withdraw and return, at his expense, the products that do not suit him.
This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. After this period, the products delivered will be deemed to be compliant and accepted by the customer and the DESIGN'NAA company reserves the right to refuse the exchange, credit note or refund.
All returns must be reported in advance to SAS ASTRODISIAC Customer Service: - as a priority by telephone on 06 61 99 52 14 Monday to Friday from 9 a.m. to 7 p.m.
The product must then be returned by Colissimo Recommended to:
45 rue de Turenne
Only products returned as a whole will be taken back, in their complete and intact original packaging and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
In accordance with the law, products made to the consumer's specifications or clearly personalized (engraving, sizing) are excluded from the right of withdrawal unless it is a return following the delivery of a non-compliant product by in relation to the order, and where the customer cannot be deprived of the right to return the product, even if the latter has been personalized.
The right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, SAS ASTRODISIAC will make every effort to reimburse the consumer within 14 days (Article L121-21-4 of the Consumer Code "When the right of withdrawal is exercised, the professional is required to reimburse the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the consumer's decision to withdraw The consumer will then be reimbursed by recrediting his bank account (secure transaction) in the event of payment by credit card or by check in other cases.
Article 10: Product warranty
The jewels are guaranteed for one year unless otherwise indicated in the article sheet. The warranty is limited to the value of the item and is only valid if the product is used for the purpose for which it is intended and under normal conditions of use. The warranty does not cover damage caused by normal wear and tear due to regular use, poor maintenance, misuse, wear by friction, exposure to extreme temperatures, acids (including the very important acidity of certain hides), solvents and chemicals.
The product will be exchanged for you within 14 days of receipt by SAS ASTRODISIAC .
The product must be sent to the following address: SAS ASTRODISIAC -45 rue de Turenne-75003 Paris
Article 11: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Article 12: Intellectual property
All elements of the www.astrodisiac.fr site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
Any total or partial reproduction of these elements is strictly prohibited without the written authorization of SAS ASTRODISIAC .
The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring to a page of the site www.astrodisiac.fr must obligatorily request authorization from the company ASTRODISIAC SAS . In this case, it will not be an implicit affiliation agreement.
On the other hand, any hypertext link referring to the site www.astrodisiac.fr and using in particular an inclusion by frame or by transclusion is in any event formally prohibited.
In all cases, any link, even tacitly authorized, must be removed on simple request from SAS ASTRODISIAC .
Article 13: Applicable law – Disputes
13-a : These general conditions of sale are subject to French law regardless of the country of delivery.
In the event that a dispute arises from this contractual relationship, the customer and the company SAS ASTRODISIAC undertake before any legal action to seek an amicable solution.
The nullity or the illicit character of one of the clauses of these general conditions of sale will not entail the nullity of the said conditions; the clause to be inserted in replacement of the canceled one will be the one in force.
13-b : If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain all their strength and scope.
13-c : The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver to the obligation in question.
13- d : In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 14: Liability
Hypertext links may refer to other sites. SAS ASTRODISIAC disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
SAS ASTRODISIAC cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure. , in accordance with case law.
Article 15: Computing and Freedoms
SAS ASTRODISIAC is aware of the importance of protecting the privacy of its own users and customers and undertakes not to disclose the information provided to third parties . These are confidential. They will only be used by our internal services to process your order (customer file) and only to reinforce and personalize communication and the offer reserved for customers, in particular via the www.astrodisiac.fr newsletter. In accordance with law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the site www.astrodisiac.fr has been declared to the National Commission for Computing and Liberties under the number 1431475. The customer has a right to access, modify, rectify and delete data concerning him. To exercise this right, the customer must send a letter to the following address: SAS ASTRODISIAC – 41 rue Perronet-92200 Neuilly sur Seine
Article 16: Contact details
41 Rue Perronet
92200 Neuilly Sur Seine
tel: 0661995214 -
Share capital: €1,000
RCS: 889 771 853
SIRET No. 889 771 85300013
Intra-community VAT: FR 22 889 771 853